Release notes

A PDF attached to an inbox conversation or a ticket shows its first page.

A warning appears if your invite cannot be sent by text message.

A URL in a plain-text message opens when you select it.

Sending a message scrolls the conversation to show it.

The conversation header shows job title and company under the contact's name.

An attachment that cannot be previewed shows an icon for its file type.

Live chat shows the AI Employee's name on its own messages.

XBert billing and report widgets count the whole period.

An unrecognized icon name no longer stops the editor rendering.

The Inbox column in a report reads as a name.

A group conversation lists its participants and shows a grouped avatar.

Compose and form windows stay open until you close them.

The Home page renders for users who cannot see AI Employees.

A group picture message renders without an extra line beneath it.

Quick actions that do not work on a group are no longer shown.

The dialer offers your tenant's default outbound number when you have none.

Conversation cards no longer show an internal id where a number belongs.

A warm transfer to a colleague can be completed once they pick up.

The placeholder for an unpreviewable attachment no longer looks like an invoice.

Blur your background or replace it with an image, before or during a meeting.

A meeting link can open in a floating window that stays on top.

Members are assigned in one request when you create a shared inbox.

Office documents, archives and design files can be attached in Team Chat.

An expanded NextIQ summary lays its points out line by line.

The Zendesk sign-in window completes and the app connects.

Facebook and Messenger no longer appear when you create a workflow.

A transcription that fails to load leaves the rest of the page working.

The avatar in a ticket row uses the contact's saved color.

The call back action on a team chat voice item dials your teammate.

Direct message rows carry the teammate's presence dot.

A multi-line message shows one truncated line in Recent Activity.

Team inbox calls and other agents' calls no longer appear in My Inbox.

Starting a meeting from a team chat works after removing someone.

Clicking anywhere on the Manage apps button opens the page.

The meeting notification popup is hidden while you are joining a meeting.

The greeting list and the active greeting reflect what you just saved.

The unread tiles on Home open a specific inbox rather than a combined view.

The conversation header shows the contact you assigned, and messaging is available.

A plus button in the Channels list starts a new channel.

Team chat offers a Direct Message filter and leaves out call and SMS filters.

Selecting the quoted message in a reply takes you to the original.

Your own number stays available even when a shared inbox number is selected.

A conversation opens even when a message arrives without a type.

Creating or selecting a workflow works from the templates page.

Creating a ticket from a voicemail attaches the recording and its transcript.

The Message Agent button opens a conversation instead of reloading the page.

Dashboard figures change as offers arrive and agents take calls.

A call from a contact with no name no longer removes the phone controls.

Add emoji reactions to any message, and see who reacted with what.

The marketplace walks you through connecting an integration and configuring it.

Open a PDF, Word file or spreadsheet from a chat without downloading it.

Meeting panels and the Meet option do not appear on Xbert accounts.

The Recent Activity section on Home covers every kind of activity, not only inbox conversations.

The Insights panel on a ticket shows its summary card and actions right away.

A mention shows as a mention in message popups and in the edit box.

A greeting you have recorded can be removed from your voicemail settings.

Searching for someone to message leaves your own name out of the results.

A company's name can be edited, and a company can be deleted.

Typing @ suggests people in the conversation and tags them in your message.

Mentions in the team chat sidebar gathers every message that tags you.

Selecting an attachment opens a gallery with every file in the conversation.

The Insights panel shows its summary card and actions as soon as it opens.

A transferred call is labelled with who transferred it to you.

A team inbox you create shows in admin settings right away.

A home page tile takes you into text message registration.

A reply quotes the message you are answering in team chat.

Call details sit in their own section, with consistent titles and order.

Message notifications use an updated design.

Team chat attachments can be up to 250MB, while SMS and MMS keep their existing limit.

The Calls list shows internal calls between you and teammates.

New message counts on Home update as messages arrive.

A ticket in the list shows the contact's avatar, not the assignee's.

The call back button dials, and is disabled when there is no number to call from.

A post-call survey lets you rate the call you just finished.

A conversation shows the number, so callers sharing a carrier name stay apart.

Consecutive messages from one person in the same minute share a single header.

Presence on avatars separates teammates from contacts when inviting to a meeting.

A Share action in call details copies a link to the contact.

A message in a group conversation goes to every participant.

Accepting a live chat offer makes the chat channel available in the composer.

An instant meeting appears once in the conversation feed.

Each line in a call transcript shows the agent who said it.

Pick a suggestion and NextIQ drafts the reply for you to check.

The Xbert home page reports conversations handled, time saved, and how much your AI resolved.

An Assigned to me filter in the ticket list header narrows it to your tickets.

A none option silences the notification sound while the pop-up still appears.

Live chat appears in the inbox channels filter alongside the other channels.

Selecting someone in a channel's member list opens their details.

The SMS and email popups always offer an Add option for what you typed.

The notification says whether the agent or the customer ended the chat.

A message sent in an internal chat shows when it was delivered.

A channel's member list shows each person's real availability.

A How to join section gives the meeting link and dial-in details.

An AI Training step walks you through channels, business details, products, and your calendar.

Admin Settings gains Workflows, Functions, and an Advanced Editor in beta.

The Complete Setup prompt and advanced onboarding do not appear on Xbert accounts.

Marketplace integrations are available to admins and global admins.

You can attach m4a audio files to a team chat.

On Xbert accounts the settings gear goes to Company information.

Contacts in the new conversation modal have room and sort consistently.

You can remove a chat message after sending it.

Recent Activities on a contact's page lists their latest interactions.

A message you start typing stays in the composer after you move to another conversation.

Calling back from call history or a recent contact dials using your assigned number.

A channel notification shows the sender of that message.

Opening the inbox shows a loading state, then your conversations, rather than an empty list.

The conversation header and contact panel show the contact instead of staying empty.

A meeting started in a team channel records its history in that channel.

Each toggle in Forwarding settings changes only its own setting.

Sending only an attachment shows the attachment on its own.

Creating a team adds you as a member, so it appears in your inbox list.

The User History view lists users and their history instead of blank fields.

Switching the incoming message sound off in settings now silences it.

The profile menu shows your extension and the number tied to it.

Replying to an older conversation continues the original thread instead of starting a new one.

The email composer shows a recipient's name and address while you add them.

The header and details card reflect a new company as soon as you save.

Filtering Campaign Engagement by SMS or Social returns that channel's own data.

Pausing notifications now has a Custom option for picking your own date and time.

On Xbert accounts the Inboxes nav opens the General inbox rather than a combined view.

The contact card opens from rows in your contact, inbox, and ticket lists.

Replies appear in both the conversation view and the floating chat window.

The live transcript panel follows the call's actual transcription state.

A shared inbox with no conversations says so instead of loading indefinitely.

Smaller fixes across the inbox sidebar, the minimised chat card, and the contact popover.

SMS replies from an AI Employee carry its own name and picture.

Hovering someone's avatar or name opens a card with their contact details.

The contact detail view has a NextIQ Insights section.

Live chat uses the same workflow routing as calling and email.

A group conversation has a panel listing the contacts in it.

Xbert accounts no longer carry the agent status control, dialer, or video meeting settings.

My Inbox and each shared inbox show a red dot when something in them is unread.

Searching for a number during a cold transfer lists results that match what you typed.

Pop-up notifications for team chats and channels show the channel name, not an internal id.

Dialing waits until a caller ID is selected, and the From menu marks which inbox is active.

The XBert home page lists your AI Employees.

Meeting invitations accept an email address or phone number for people who are not saved contacts.

The composer carries a Meet option for starting a video meeting with the person you are talking to.

Live chat arrives in your inbox like any other conversation, with offers, transcripts, and a clear way to end it.

The advanced onboarding setup appears for administrators only.

The XBert sidebar lists the areas an XBert workspace uses.

Images shared in team chat display as thumbnails in the conversation.

Message previews in the Jump to menu show the text of the message.

Report creation completes once a time zone is set.

Dragging the active call or supervisor widget keeps it within the window.

The Reports section carries the standard report set.

The Agent Messages tone has a play button and plays only when you ask.

Starting a video meeting from team chat opens the meeting.

A video meeting sent in a conversation shows on the card and in the conversation itself.

The Download our template link on the Transfer numbers page downloads the template spreadsheet.

The New Voicemails shortcut on Home opens the Voicemails view in Calls.

Your chat alignment choice is saved to your account and applies across Tickets, Inbox, and Team Chat.

Start a video meeting with a teammate from their team chat panel.

Team chat has channels for group conversations, alongside direct messages.

Channels without an available outbound number are disabled, with a tooltip explaining why.

A Clear Filters button in the Tickets header resets every active filter.

Team chat unread counts track only messages you have not opened.

The Reply button in a team chat quick reply opens that chat room.

Ability To Scroll List Columns

An enhancement was made to Nextiva Contact Center.

Ability To Copy/Paste Summaries From History

An enhancement was made to Nextiva Contact Center, all generated summaries in the History object in Nextiva Contact Center can now be highlighted, copied and pasted.

Move To Panel Survey Action Intermittently Skipping Navigation When Editing In The History

A change was made to Nextiva Contact Center so that when editing a user survey in the History object, the Move To Panel (Back/Next) action navigates correctly.

An issue was found in Nextiva Contact Center, when editing a user survey in the History object, the Move To Panel (Back/Next) action didn’t intermittently navigate.