NEXT Desktop - Analytics

This article explains how to access and use Analytics in the NEXT Desktop App. All features and steps are the same as the web version of NEXT. You must be an Administrator or a Supervisor to access Analytics.

NOTE: Analytics in the NEXT Desktop App is the same as in the web version. Reports created, edited, or scheduled in the Desktop App are reflected in the web version and vice versa.

Refer to the NEXT Web - Analytics for full details on accessing Analytics, the Customer Engagement, AI Employee Engagement, and Agent Performance dashboards, creating reports from templates, editing, duplicating, and deleting reports, running reports, and scheduling reports.