Unity

Unity - Installation and Logging In

System requirements for and steps to install the Nextiva Unity client.

Unity Landing Page

This article has links to all related Unity articles

Unity - Call Center Reporting

How to run reports in the Nextiva Unity program.

Using Unity Dashboard

How to use and configure Unity dashboard with Nextiva Call Center.

Unity - Services and Settings

Define the services and settings found within the Unity settings options.

Unity - Calls and Call Control

Place, answer, and transfer calls on using Nextiva Unity client.

Unity - Call Center List

Setting up call center lists to track queue analytics within the Unity dashboard.

Unity - Tutorial Videos

Video guides for using the Nextiva Unity application.

Unity - Call Recording

Control call recording in the Nextiva Unity client.

Unity - Active Calls and Contacts List

Understand the active call window and manage contacts within the Unity application.

Unity - Keep My Place In Queue

Describe the Keep my Place in Queue feature with Unity.

Unity - Web Version

Discuss the limitations of the web version of Unity.

Unity - How to Update

How to check for updates for the Nextiva Unity Client.

Unity - Menu and Buttons

Define and describe the actions of the menus and buttons at the top of the Unity Application

Unity - Changing Contacts Appearance

Modify the appearance of contacts withing the Nextiva Unity application

Unity - Hoteling

Hotel into another phone using the Nextiva Unity client.

Update the Username and Password in the Unity Client

Instructions on how to change the user authentication details in the Unity application.

Unity - Conferencing

Manage conferencing through the Nextiva Unity application.

Unity - Agent Activity Report

How to run and read the output from the Agent Activity Report in the Unity application.

Unity - Call Center Presented Calls Report

How to run and read the output from the Call Center Presented Calls Report in the Unity application.

Unity - Abandoned Call Report

How to run and read the output from the Abandoned Call Report in the Unity application.

Unity KMPIQ - Reporting

Steps to run a report on Keep my place in queue calls in the Unity client.

Unity - Call Center Call Detail Report

How to run and read the output from the Call Center Call Detail Report in the Unity application.

Unity - Gathering Log files

This is the guide on how to get Unity log files.

Unity - Agent Activity Detail Report

How to run and read the output from the Agent Activity Detail Report in the Unity application.

Unity - Call Center Report

How to run and read the output from the Call Center Presented Calls Report in the Unity application.

Unity - Call Center Incoming Calls Report

How to run and read the output from the Call Center Incoming Calls Report in the Unity application.

Unity - Agent Call Report

How to run and read the output from the Agent Call Report in the Unity application.

Unity - Agent Summary Report

How to run and read the output from the Agent Summary Report in the Unity application.

Unity - Call Center Summary Report

How to run and read the output from the Call Center Summary Report in the Unity application.

Unity - Agent Call Detail Report

How to run and read the output from the Agent Call Detail Report in the Unity application.

Unity - Agent Sign In/Out Report

How to run and read the output from the Agent Sign In/Out Report in the Unity application.

Unity - Agent Unavailability Report

How to run and read the output from the Agent Unavailability Report in the Unity application.

Unity - Call Center Overflow Matrix Report

How to run and read the output from the Call Center Overflow Matrix Call Report in the Unity application.

Unity - Agent Call By Skill Report

How to run and read the output from the Agent Call By Skill Report in the Unity application.

Unity - Agent Duration By Skill Report

How to run and read the output from the Agent Duration By Skill Report in the Unity application.

Unity - Agent Duration Report

How to run and read the output from the Agent Duration Report in the Unity application.

Unity - Agent Disposition Code Report

How to run and read the output from the Agent Disposition Code Report in the Unity application.

Unity - Call Center Disposition Code Report

How to run and read the output from the Call Center Call Detail Report in the Unity application.