NextOS Analytics Support Articles

Voice Analytics - Landing Page

Landing page for Nextiva Analytics articles

Voice Analytics - Creating Custom Reports

How to create custom reports in the Analytics Voice platform.

Nextiva Voice Analytics - Glossary of terms

Glossary of basic terms used in Nextiva Analytics.

Voice Analytics - Tutorial Videos

Videos on ways to use the Voice Analytics tool.

Voice Analytics - Call Logs

How to access and download call logs in the Nextiva voice analytics tool.

Voice Analytics - Scheduling Reports

This article walks through how to configure scheduled reports in analytics to be sent to an email address.

Voice Analytics - Logging In

How to log into the analytics tool

Voice Analytics - Wallboards

How to use the wallboard feature in the Nextiva Voice Analytics tool.

Nextiva Voice Analytics - Check Quality

The basics of the check quality section in the Nextiva Voice Analytics tool.

Nextiva Voice Analytics - Call Quality

How to read and filter the calls tab of the Check Quality section of Nextiva Voice Analytics.

Voice Analytics - Basic Troubleshooting

Analytics - Creating Custom Dashboards

How to make a custom dashboard in the Nextiva Voice Analytics tool.

Analytics - SMS Reporting

In addition to providing comprehensive voice analytics, Nextiva Analytics gives customers the ability to view the success of SMS messages sent and received. You can access these reports in the reporting section simply by clicking on the yellow “Report” tile on the Nextiva Analytics home page.

Voice Analytics - Creating and Managing Groups

How to create and manage custom groups in the Nextiva Voice Analytics tool.

Voice Analytics - The Dashboard

How to read and filter the Dashboard view in the Nextiva Voice Analytics tool.

Voice Analytics - Adding and Removing Users from a Report

Add and remove users from custom reports in the Nextiva Voice Analytics tool.

Voice Analytics - Quality Summary View

How to read the summary view in the Call Quality section of the Nextiva Voice Analytics tool.

Voice Analytics - Adding and Removing Call Types

This article walks through how to filter call types for custom reports in analytics.

Voice Analytics - Call Duration Report

How to read and configure the Call Duration report in Voice Analytics

Voice Analytics - Quality Location and User Activity

How to filter and read Location and User activity sections of the Quality tool in Nextiva Voice Analytics.

Voice Analytics - Calls Chart

How to read the Calls charts in the Analytics section of the Voice Analytics tool.

Voice Analytics - Time Zone Update

Change the time zone for Analytics reporting.

Voice Analytics - Exporting The Report

Export, or download, a report after you have run it.

Voice Analytics - Count By Day

This article covers the count-by-day report in Nextiva Voice Analytics.

Voice Analytics - Changing The Date Range

Set a date range in the analytics tool both globally and for specific reports.

Voice Analytics - Quality Adoption & Usage

How to configure and read the Adoption and Usage tab of the check quality section Nextiva Voice Analytics.

Voice Analytics - Editing Saved Reports

How to edit saved reports in the Nextiva Voice Analytics tool.

Voice Analytics - Viewing Saved Reports

View saved custom reports in the Nextiva Voice Analytics tool.

Voice Analytics - Logging In

How to log into the voice analytics tool

Voice Analytics - Counts By Region

How to read the data in the Counts by Region section of Analytics.

Voice Analytics - Dashboard Filters

How to apply filters to the dashboard view on the Nextiva Voice Analytics tool.

Voice Analytics - Changing The Color Theme

Set a new color theme for the Nextiva Voice Analytics tool.

Voice Analytics - Editing an Avatar

How to set an avatar for a user in the Nextiva Voice Analytics tool.