Software

Auto Attendant Setup

How to set up an auto attendant

Setting up Nextiva Voicemail

Walk through how to configure and access voicemail for Nextiva voice accounts.

Shared Call Appearance

Defines the feature Shared Call Appearance (SCA) and walks through how to configure it.

Call Group Setup

How to create a call group.

Record an Auto Attendant Greeting from a Phone

How to use a phone to record a greeting for an auto attendant, guiding customers through the menu options.

Add a Device

Add a device to an account and assign it to a user.

Creating Users and Assigning Licenses

How to create and set up new users and assign or remove licenses to a user.

Alternate Numbers

How to configure Alternate numbers and the limitations of alternate numbers

Making a Payment

How to make a payment through the administrator portal.

Conference Bridge Setup

Setup a conference bridge to host voice conferneces on your account

Set Up Group Paging

How to set up group paging

Update Payment Information

Steps to update the payment method on file on your account.

Uploading Announcements and Greetings to a Location

How to upload announcements or greetings for auto attendants or voicemail boxes to a location.

Music on Hold

Formatting requirements for Music on Hold (MOH) and how to upload and assign music on hold.

Selective Call Rejection

Block unwanted callers from calling your user directly.

Set Up Call Recording

How to enable and configure call recording on a user. Define options for recorded calls. Enable the call recorder feature for a user.

Change a User's Extension or Phone Number

How to change the extension or phone number assigned to a user.

Setting Up an Outbound Phone Number

Change the outbound phone number for a location.

Custom Ringback

Here's how to configure the custom ringback feature for users and locations.

Nextiva Anywhere - Troubleshooting Tips

Common Issues and how to resolve them for Nextiva Anywhere

Uploading Greetings to a User

How to upload announcements or greetings for a user's voicemail box.

How to Update Auto Attendant Schedules in Your Voice Portal

Learn how to update auto attendant schedules in your voice portal, including business hours and holiday closure, with this step-by-step guide.

Call History

How to access and review call history.

SMS/MMS Setup

Requirements and Setup instructions for texting with Nextiva.

Call Notify

Receive email notifications when a call comes in that meets specific criteria.

Simultaneous Ring

How to configure multiple phones to ring at the same time as a user's phone.

Create an Administrator

Steps to create an administrator for your account.

Voicemail PIN Reset

Reset the voicemail PIN of a user.

Setting up schedules

How to create a schedule

View or reset your Administrator PIN

Steps to view or reset the PIN used for verification when contacting the support team.

NextOS Voice - Tutorial Videos

Videos to teach you how to set up and manage your Nextiva business phone service.

Assign a Device to a User

How to assign a device to a user.

Shared Call Appearance

Defines the feature Shared Call Appearance (SCA) and walks through how to configure it.

Privacy Settings

Prevent callers from using dial by name or dial by extension to reach you in an auto attendant.

Pre-Alerting Announcement

Play an announcement for callers to hear before your line rings.

Busy Lamp Field

Use Busy Lamp Field (BLF) to monitor other extensions to see when they are being used.

Selective Call Acceptance

Allow only authorized phone numbers to call you.

User/User Applications PW Reset

How to reset a user's password for any Nextiva tool.

Creating a Location

How to create a location in NextOS

Call Me Now

Have customers request a phone call through your website.

Accessing Your NextOS Call Center (Administrator)

Steps to access the call center settings on your account.

Viewing Assigned Numbers

How to view where numbers are assigned on your account.

Remote Office Setup

How to configure the Remote Office feature.

Orbital Call Parking - Setup Park Group

How to set up a call park group used with park users

Do Not Disturb

Describes the do not disturb (DND) feature and how to control it from the admin portal.

Set Extension Length

How to change the accepted length of extensions

Access Invoice History

How to access invoices through the administrator portal.

Delete Announcements and Greetings

Steps to delete or remove greetings, announcements, or music on hold files from your account.

Update E911 Address

How to change the E911 address associated with a location on your account.

Voicemail to Email

Have voicemail messages sent to your email inbox.

Location Forwarding

How to forward all calls coming into a location.

Adding Authorized Users

Nextiva Anywhere Setup

How to configure Nextiva Anywhere in your voice portal

Call Forwarding Selective

Forward calls based on selective criteria such as time of day or phone number calling in.

Sequential Ring

Configure calls to ring through multiple phone numbers or extensions one after another.

Launching Call Center Applications

How to launch web applications such as Supervisor Dashboard and Agent Dashboard in NextOS

Administrator Permissions

Configure the access that administrators have within the voice portal.

Push to Talk

Set up a one-way or two-way intercom feature between users.

Voice Analytics - Logging In

How to log into the voice analytics tool

Speed Dial 100

How to configure Speed Dial 100 from both a phone and the voice portal.

Call Forwarding Always

Forward all calls to a different number or extension.

Deleting Users

How to delete a user from your account.

Call Forward No Answer

Forward direct calls to another extension or phone number if they are not answered in a specific number of rings.

NextivaONE - Access the web version

Steps to access the web-based version of the NextivaONE application

Hoteling

Configure users to allow them to guest into other users' devices.

Call Forward Not Reachable

Forward calls to the specified number when the user's device(s) is/are offline.

Call Group Busy Forwarding

How to re-route calls when call group members are busy.

Call Forward Busy

Here's how to set up forwarding when a user is busy on another call.

Delete Auto Attendants and Call Groups

How to delete an auto attendant or call group

Import Users and Devices

Step-by-step instructions for administrators to bulk import users and devices into the Nextiva voice portal using downloadable templates.

Voicemail Notification

Obtain email alerts when a voicemail is left in a mailbox.

Deleting Schedules

How to delete an unused schedule from your account

Device Authentication Details

Obtain the necessary information to connect a device to the Nextiva servers.

Delete a Location

Delete an unused location from your account.

Transcription and Summarization - NP3 Configuration

Configure the transcription and summarization tool with the Nextiva NP3 administrator interface.