NextivaONE

NextivaONE - Sending/Receiving Messages

How to send/receive SMS/MMS messages on the NextivaONE desktop application.

NextivaONE Landing Page

This article has links to all related NextivaONE articles

NextivaONE - Getting Started

Install and get started with NextivaONE — an all-in-one business communication application. Manage business phone calls, texts, team messaging, video, meetings, and contacts.

NextivaONE - Troubleshooting Tips

Common issues identified with the NextivaONE application.

NextivaONE - Managing Calls

How to make a call, answer a call, transfer a call, and adjust the audio devices on the NextivaONE application. It also gives a glossary of the different call control buttons.

NextivaONE - Productivity Plugin

Describe what is unlocked with the NexitvaONE productivity plugin.

NextivaONE - Contact Management

How to manage contacts in the NextivaONE desktop application.

How to Download and Set Up the NextivaONE Mobile App for Business Communication

Here is a step-by-step guide for downloading, installing, and setting up the NextivaONE mobile app, including system requirements, first-time launch instructions, and recommended permissions for optimal functionality.

NextivaONE - Video calling and Screen Sharing

How to start a video call and share your screen using the NextivaONE desktop and web application.

NextivaONE - Install Using an MSI

Let's walk through how to install the NextivaONE desktop application using an MSI file. This includes commands that can be used to push the installation out to multiple users.

NextivaONE - Tutorial Videos

Video tools that walk through how to use NextivaONE

NextivaONE - User Settings

Walk through the settings and features that can be configured within the user portal through the NextivaONE application.

NextivaONE - Gathering Log Files

NextivaONE Mobile - Managing Calls

Learn how to handle and transfer calls on the NextivaONE mobile application.

NextivaONE - Voicemail and Voicemail Transcription

Listen to voicemail and read the transcription on the NextivaONE application.

NextivaONE Mobile - Tutorial Videos

Tutorial videos for using the NextivaONE mobile app.

NextivaONE - Call From Other Devices

How to configure the NextivaONE application to allow you to dial out through another device such as a physical desk phone.

NextivaONE Mobile - Sending/Receiving Messages

How to send/receive SMS/MMS messages on the NextivaONE mobile application.

NextivaONE - Calendar and Meetings

How to connect a calendar and schedule a meeting on the NextivaONE desktop and web application.

NextivaONE - Notifications

How to acknowledge notifications and alerts in NextivaONE

NextivaONE - Rooms and Team Chats

How to use the NextivaONE desktop application's rooms and conversations to communicate with teammates.

NextivaONE Mobile - User Settings and Call Center ACD

Adjust user voice settings and call center ACD state in the NextivaONE mobile application.

NextivaONE - Call Center ACD

Adjust user settings and call center ACD state in the NextivaONE desktop and web application.

NextivaONE - Click to Dial

Configure your computer to use NextivaONE to work as a click-to-dial application.

NextivaONE Mobile - FAQs

Here are some FAQs for the NextivaONE mobile application.

NextivaONE Mobile - Block Numbers

How to block numbers from calling you within the mobile version of NextivaONE.

NextivaONE - Presence

Define presence and how to adjust it within the NextivaONE desktop and web application. This includes the Do not disturb (DND) feature.

NextivaONE Mobile - Voicemail and Voicemail Transcription

Listen to voicemail and read the transcription on the NextivaONE mobile application.

How to Submit Feedback or Request New Features

Submit feedback about Nextiva tools through the Admin Portal or NextivaONE application, view and track submitted ideas, and vote on feedback from other users.

NextivaONE Mobile - Contact Management

Manage contacts in the NextivaONE mobile application.

NextivaONE - Transcription and Summarization

Transcribe and summarize your recorded calls using AI within the NextivaONE application.

NextivaONE Mobile - Call Through

Covers the requirements for the call through feature on the NextivaONE mobile application. It also will cover how to configure the feature.

NextivaONE - Bulk Contact Management

Bulk edit, export, and delete contacts within the NextivaONE application.

NextivaONE - Block Numbers

How to block numbers from calling you within NextivaONE.

NextivaONE Mobile - Notifications

This article covers the different notifications that will appear in the mobile version NextivaONE. It covers the notifications icon and badge notifications.

NextivaONE - Files (Attachments, Recordings, and Links)

Managing recordings, uploaded files, and links within the NextivaONE desktop and web application.

NextivaONE - Highlight to Call

How to use the highlight-to-call feature within the NextivaONE application.

NextivaONE Mobile - Sending Log Files

This article walks through how to send your NexitvaONE mobile application log files to support.

NextivaONE - Unable to update or install desktop application

NextivaONE Mobile - Troubleshooting Tips

Tips and tricks to resolve basic issues within the mobile version of the NextivaONE application.

NextivaONE - Set Default Audio Device

Select audio devices for calls, meetings, notifications, and ringers within the NextivaONE desktop and web application.

NextivaONE - Headset Compatibility

Headset brands that are compatible with the NextivaONE application.

NextivaONE - Access the web version

Steps to access the web-based version of the NextivaONE application

NextivaONE - Mini View

How to enable and use mini view within the desktop version of NextivaONE

Voicemail Transcription Troubleshooting

NextivaONE - Integrations

Manage integrations within the NextivaONE desktop and web application

NextivaONE - Change Keyboard Shortcuts

Update the keyboard shortcuts used within NextivaONE.

NextivaONE - Notes on Voice Call Events

How to add and edit notes for a voice call within the NextivaONE application.

Voicemail PIN Reset

Reset the voicemail PIN of a user.

NextivaONE - Update Desktop Application

Steps to update the NextivaONE desktop application.

NextivaONE - Meeting Recording FAQs

Frequently asked questions about recording meetings in the NextivaONE desktop and web application.

NextivaONE - Conversation History

View, filter, and delete conversation history within the NextivaONE application.

NextivaONE Mobile - Team Presence

View and set presence status in the mobile version of the NextivaONE app, using color-coded indicators to show whether teammates are available, away, busy, offline, or in Do Not Disturb mode.

NextivaONE - Call Feedback

Tool for leaving feedback on call quality and performance built into both mobile and desktop versions of NextivaONE.

Setting up schedules

How to create a schedule

Simultaneous Ring

How to configure multiple phones to ring at the same time as a user's phone.

NextivaONE - Unable to Log In

NextivaONE - Access the web version

Steps to access the web-based version of the NextivaONE application

NextivaONE - Select Ringtone

Pick the ringtone used by NextivaONE.

NextivaONE - Transcription and Summarization Reporting

As an administrator, run reports on the transcriptions and summaries generated by your agents.

NextivaONE - Bulk Edit Conversations

How to bulk edit (delete, mark as red, mark as unred) conversations in the communications view.