Devices & Hardware

Connect or Disconnect a handset from the Nextiva X-650

This article walks through how to register (pair/connect) or deregister (unpair/disconnect) a Nextiva X-651 handset or Nextiva X-658 deskset to the Nextiva X-650 base unit.

Setup your Poly VVX X50 Device

Here's how to set up a VVX X50 series Poly phone, including VVX 150, VVX 250, VVX 350, and VVX 450.

Poly Phones Landing Page

Everything you need to set up and use your Poly phone.

Setting up your Yealink phone (Legacy UI)

Here's how to set up Yealink phones using their older User Interface. This covers the T19P, T20P, T22P, T26P, T28P, T29G, T32G, T33G, T38G, T41P, T40G, T42G, T46G, T46S, T48G, T48S, W52P, and T58A.

Yealink Phones Landing Page

Everything you need to set up and use your Yealink phone.

Setting up your Yealink phone

How to set up your Yealink device on your NextOS account.

Setting up your Yealink W70B phone

Here's how to set up a Yealink W70B cordless phone system.

Yealink W70B - Handset Registration/Deregistration

Steps to register (pair) or deregister (unpair) a Yealink W56H handset or Yealink W59R Handset to the Yealink W70B base unit.

Poly VVX X01/X11 - Provisioning Instructions

Here's how to setup the VVX X01 and VVX X11 series Poly phones, including VVX 101, VVX 201, VVX 301, VVX 311, VVX 401, VVX 411, VVX 501, and VVX 601.

Nextiva Hardware Landing Page

This is a landing page that links to all Nextiva Hardware documentation.

Device Landing Page

Main Landing Page for all supported device manufacturers.

Fax Bridge Troubleshooting

Poly Edge Series - Provisioning Instructions

Steps to provision a Poly Edge E100, E220, E300, E350, E450, E500 and E550 phone.

Yealink Manual Provision

Steps to provision a Yealink phone we do not have a configuration file for.

Nextiva X-8XX - Factory Reset Guide

Factory reset a Nextiva X-885, X-835, and X-815 desk phone.

Poly VVX X00/X10 Series - Provisioning Instructions

Here's how to set up a VVX X00 and VVX X10 series Poly phones, including the VVX 300, VVX 310, VVX 400, VVX 410, VVX 500, and VVX 600.

Set up your Cisco ATA

Here's how to setup the SPA 112, SPA 122, or SPA 192 (Cisco ATA).

Factory Reset Instructions for Poly VVX X50 Series

How to factory reset a Poly VVX 150, VVX 250, VVX 350, VVX 450.

Set up your Cisco CP Series Phone

Here are setup instructions for Cisco 6821, 6841, 6851, 7811, 7821, 7841, 7861, 8811, 8841, 8845, 8851, 8861, and 8865 phones.

Cisco Landing Page

This is a landing page for all documentation for Cisco phones on Nextiva.

Set up your Cisco SPA Series Phone

Here's how to set up a Cisco SPA series phone, including SPA 303, 504, 508, and 525.

Nextiva X-835 Specification Sheet

This is a device specification sheet for the Nextiva X-835 device.

X-8xx WiFi Setup

Set up WiFi on the Nextiva X-885, X-835, X815 devices.

Poly - Troubleshooting Tips

How to identify and troubleshoot common issues on Poly devices.

Panasonic TGP 600 - Provisioning Instructions

Steps to provision a Panasonic TGP 600 cordless phone system.

Yealink TXX - Factory Reset Guide

This article walks through how to factory reset a Yealink T33G, T44W, T46U or T57W desk phone.

Set up your Vtech VSP650

This article walks through how to provision a Vtech VSP650/VDP 650 or Nextiva X-650 using the Vtech VSP650 device profile.

Hardware RMA Eligibility Requirements

Issues and problems that are and are not covered by an RMA for hardware.

Nextiva X-8XX - Troubleshooting Tips

Connect your Poly VVX X50 to WiFi

This article describes how to setup wifi on the VVX 250, VVX 350, and VVX 450 devices

Panasonic Landing Page

Landing Page for Panasonic resources.

Panasonic KX-UTG200B/300B - Provisioning Instructions

Provision a Panasonic 200B and 300B phone.

No IP Address on Device

Transferring a Call on Your Poly Phone

There are two types of transfers; a warm transfer (attended), and a blind transfer (unattended). A warm transfer occurs when you speak with the party you are transferring the call to before you transfer the call to them. A blind transfer routes the call directly with no interaction

Poly VVX 250 Specification Sheet

This is a device specification sheet for the Poly VVX 250 device.

Nextiva Headset and Device Compatibility

This shows a table that marks which headsets we sell are compatible with the desk phones we sell.

Nextiva X-650 Specification Sheet

This is a device specification sheet for the Nextiva X-650 device.

VTech/Snom Landing Page

Landing page for all vTech and Snom articles

Setting Static IP On Poly Phone

This article walks through how to set a static IP address on a Poly device.

Yealink W70B - Factory Reset Guide

This article walks through how to factory reset a Yealink W70B cordless phone.

Poly VVX X00 Series - Factory Reset Guide

This article walks through when and how to factory reset the VVX 300, VVX 301, VVX 310, VVX 311, VVX 400, VVX 401, VVX 410, VVX 411, VVX 500, VVX 501, VVX 600, and VVX 601 devices.

Poly Edge - Tutorials

Access tutorial videos for the Poly Edge series devices.

Algo Paging Adapter

Steps to configure the Algo Paging Adapter for Nexitva.

Poly - Startup Password

Configure the default password on Poly devices running firmware 6.3 or higher.

Panasonic KX-TGP 500/550 - Provisioning Instructions

Provisioning a Panasonic TGP 500 and TGP 550 cordless phone system.

Yealink WiFi Setup

Setup WiFi on the Yealink T46U, T54W, or T57W

Poly VVX 450 Specification Sheet

This is a device specification sheet for the Poly VVX 450 device.

VTech - VSP600

This article contains provisioning information and other configuration instructions for the Vtech VSP600 model phone.

Panasonic TGP 600 - Handset Registration/Deregistration

Steps to register (pair) a handset to and deregister (unpair) a handset from the Panasonic TGP 600. This article is valid for both the TPA60 handset and the TPA65 deskset.

Nextiva X-650 - Factory Reset Guide

Factory reset the Nextiva X-650 cordless phone system.

Nextiva X-885 Specification Sheet

This is a device specification sheet for the Nextiva X-885 device.

Cisco CP Series - Factory Reset Guide

Steps to factory reset the Cisco 6851, 8811, 8841, 8845, 8851, 8861, and 8865 devices.

Poly VVX Series - Set DNS Server

This article guides you through setting a DNS address on Poly VVX and Edge E series devices.

Yealink T44W Specification Sheet

Device specification sheet for the Yealink T44W

Yealink T46U Specification Sheet

This is a device specification sheet for the Yealink T46U device.

Cisco Meraki Firewall Rules

How to set up Nextiva's firewall rules on Cisco Meraki

Poly Edge - Factory Reset Guide

This article walks through how to factory reset a Poly Edge device.

Poly Edge E350 - Specification Sheet

This is a device specification sheet for the Poly Edge E350 device.

Nextiva Device Tutorials

Tutorials for the Nextiva X series devices, the X-885, X-835, and X-815.

Static IP Setup Guide for VoIP Phones

Describe what is needed for a static IP address.

Poly VVX 350 Specification Sheet

This is a device specification sheet for the Poly VVX 350 device.

Poly Edge E450 - Specification Sheet

This is a device specification sheet for the Poly Edge E450 device.

Poly Edge - WiFi Setup

Setup WiFi on the Poly Edge series devices.

Setting Static IP On Nextiva Phone

Set a static IP address on a Nextiva X-815, X-835, or X-885 device.

Poly Firmware Update

How to update firmware on a Poly phone from the WebUI or boot menu.

Factory Reset a Poly VVX Device Without the Admin Password

These steps can be done on any Poly VVX device to factory reset it if you do not know the admin password. This works for ALL Poly VVX devices.

Nextiva X-650 - Troubleshooting Tips

Set up your Poly CCX Device

Here's how to setup a Poly CCX X00 device, including the CCX 400 and CCX 500.

Configure Plantronics CS540 with Nextiva X-8xx Phone

Configure the CS540 with an X-885, X-835, or X-815 device with an EHS box.

Nextiva X-815 Specification Sheet

This is a device specification sheet for the Nextiva X-815 device.

Poly Edge E300 - Specification Sheet

This is a device specification sheet for the Poly Edge E300 device.

Yealink T57W Specification Sheet

This is a device specification sheet for the Yealink T57W device.

Poly VVX X01/X11 - WiFi Setup

Set up wifi on the VVX 401, VVX 411, VVX 501, and VVX 601 devices.

Poly Edge E220 - Specification Sheet

This is a device specification sheet for the Poly Edge E220 device.

VTech - VSP726

Provisioning information and other configuration instructions for the Vtech VSP726 model phone.

Factory Reset a Poly Edge Without Admin Password

These steps can be done on any Poly Edge device to factory reset it if you do not know the admin password.

Poly Soundpoint and Soundstation - Factory Reset Guide

How to factory reset a Poly soundpoint or soundstation series device.

Yealink T54W Specification Sheet

This is a device specification sheet for the Yealink T54W device.

Yealink T33G Specification Sheet

This is a device specification sheet for the Yealink T33G device.

General Hardware Troubleshooting

Poly Edge E550 - Specification Sheet

Device specification sheet for the Poly Edge E550 device.

Yealink W70B - Specification Sheet

Specification sheet for the Yealink W70B dect base unit.

Yealink T44W - Quick Reference Guide

Guide for using basic features within the T44W.

Panasonic HDV-230 - Setup Instructions

Set up the Panasonic KX-HDV-230 desk phone. This includes configuration changes through the use of custom tags.

Cisco ATA - Factory Reset Guide

Factory reset a Cisco SPA 112, SPA 122, or SPA 192 ATA device.

Daisy Chain a Phone

Connect a phone and PC to a single wall port.

Panasonic UTG200B/300B - Factory Reset Guide

Factory reset the Panasonic UTG 200B and UTG 300B.

Cisco 8861 Specification Sheet

This is a device specification sheet for the Cisco 8861 device.

Algo 8301 PA - Provisioning Guide

Steps to provision the Algo 8301 PA system.

Poly EM50 Sidecar

This article walks through how to set up and configure the Poly EM50 sidecar.

Set up the Poly Rove

Steps to provision the Poly Rove 2 to your Nextiva account.

Poly Voyager 4310/4320 Setup

Set up the Voyager 4310 or Voyager 4320 headset with phones that we sell.

Nextiva X-650 - Status Lights

Define what the status lights mean on the Nextiva X-650 DECT base.

Panasonic HDV130 - Setup Instructions

Set up the Panasonic KX-HDV-130 desk phone and manage the device configuration via custom tags.

Cisco SPA-525G Wireless Settings

How to configure wireless (WiFi) settings for the Cisco 525.

Cisco SPA Series - Factory Reset Guide

Factory reset a Cisco SPA series phone.

Poly Voyager 5200 Setup

How to configure the Voyager 5200 with compatible phones.

Poly Voyager Focus 2 Setup

How to set up the Poly Voyager Focus 2 with compatible devices Nextiva sells.

Manually Configure your Cisco SPA Series Phone

How to manually set up a Cisco SPA series device.

Panasonic TGP 600 - Factory Reset Guide

Factory reset the Panasonic TGP 600 cordless phone system and the TPA 60 handset.

Cisco CP Series - Connecting a Bluetooth Headset

Enable Bluetooth and connect a Bluetooth device to a Cisco phone.

Panasonic TGP 500/550 - Handset Registration/Deregistration

Register (pair) a handset to or deregister (unpair) a handset from the Panasonic TGP 500 and TGP 550 cordless phone systems.

Nextiva X-651 Quick Reference Guide

A guide on how to perform basic functions on the X-651 cordless handset.

Yealink W70B - Pair a repeater

Pair a Yealink RT30 repeater to a W70B base unit.

Set up your Snom C520 Conference Phone

Use this article to provision a Snom C520 conference phone

Setting Static IP On Cisco SPA phones

Steps to set a static IP address on Cisco SPA series devices.

Error Messages on Poly Devices

This article defines several error messages on Poly phones and what they mean.

Add a Poly Rove B4 to your account and assign to a user

How to add a Poly Rove B4 to your account and assign it to a user

How to Transfer a Call on a Panasonic KX-UTG 200B

Steps to warm or blind transfer a call on the Panasonic KX-UTG 200B

X-658 Basic Use

How to perform basic functions with the X-658 Deskset

Configure Multi Cell connections for the Poly Rove series

How to enable multi cell configuration for the Poly Rove base units.

Yealink Headset Setup

Set up the Yealink headsets sold by Nextiva.

Yealink W70B - KLE Setup

How to configure the W70B to use Key Line Emulation.

Vtech - VSP715

Provisioning information and basic use instructions for the Vtech VSP715 model phone.

VTech - VSP725

Provisioning information and basic use instructions for the Vtech VSP725 model phone.

Poly Rove - Pair/Unpair Handsets

How to pair and unpair a handset from the Poly Rove.

Setting a Static IP on Yealink Phones

Instructions to configure a static IP address for Yealink Txx devices.

Panasonic TGP 600 - Handset Configuration

Change the handset configuration within the WebUI of the Panasonic TGP 600.

Pair a DECT repeater to your X-650 cordless base

Pair a repeater device to the Nextiva X-650/Vtech VDP 650.

Yealink W70B - Change Handset Buttons

How the softkey and directional pad buttons can be changed on a Yealink W56H and W59R handset.

Cisco 8865 Specification Sheet

This is a device specification sheet for the Cisco 8865 device.

Cisco 8841 Specification Sheet

This is a device specification sheet for the Cisco 8841 device.

Poly CCX - Factory Reset Guide

Steps to factory reset a Poly CCX series device.

VTech - VCS752

Provisioning information and other configuration instructions for the Vtech VCS752 model phone.

Poly Rove - Factory Reset Guide

Steps to factory reset both the Poly Rove handsets and base unit.

Panasonic TGP 600 - Setting up a Repeater

How to setup and pair a KX-A406 repeater with a KX-TGP600 cordless phone.

Yealink T54W Quick Reference Guide

Guide for using basic features within the T54W.

Panasonic TGP 600 - Status Lights

Meaning of the status light on the TGP 600

Cisco 8845 Specification Sheet

This is a device specification sheet for the Cisco 8845 device.

Snom C520 Specification Sheet

This is a device specification sheet for the Snom C520 conference room phone.

VTech - VCS754

Provisioning information and other configuration instructions for the Vtech VCS754 model phone.

VTech - VSP736

Provisioning information and other instructions for the Vtech VSP736 model phone.

Yealink CP935W - Provisioning Information

Steps to provision a Yealink CP935W conference phone in WiFi mode.

Cisco 6851 Specification Sheet

This is a device specification sheet for the Cisco 6851 device.

Panasonic TGP 500/550 - Factory Reset Guide

How to factory reset the Panasonic TGP 500 and TGP 550 cordless units.

VTech - VSP735

This article contains provisioning information and other configuration instructions for the Vtech VSP735 model phone.

Yealink W70B - Pair CP935W

Steps to pair the CP935W confernece phone to the W70B base.

Poly Edge Series - Accessing the Boot Menu

Here are the steps below to access the boot menu of the Poly Edge E100, E220, E300, E350, E400, E450, and E550 devices.

Setting Static IP On Cisco CP Series Phones

Instructions on how to configure a static IP address on a Cisco CP device

Yealink CP965 - Provisioning Instructions

Steps to provision the Yelaink CP965 Conference phone.

Poly VVX Series - Tutorial

Tutorial videos for the Poly VVX Series.

Poly - Manage Local Directory

Add, edit, and delete local contacts on Poly desk phones.

Poly Edge E Series - Pair Bluetooth Device

Pair a Bluetooth device to the Poly Edge E phone.

Cisco CP Series - Wifi Setup

Configure a WiFi connection for the Cisco CP 8861 and CP 8865.

Yealink EXP43 - Expansion module

Setup the Yealink - EXP43 Expansion Module for T46U phones

Cisco CP Series - Setting a Static IP Address

Steps to set a static IP address on a Cisco CP 6841, 8841, 8845, 8861, 8865

Panasonic HDV Series - Factory Reset Guide

Steps to factory reset the Panasonic HDV 130 and HDV 230 devices.

Yealink CP935W Specification Sheet

Specification sheet for the CP935W wireless conference phone.

Yealink CP935W - Factory Reset Guide

Steps to factory reset the CP935W conference phone

Poly Desk Phone Comparison Sheet

Compare features of Poly Desk Phones

Cisco Phone Comparison Sheet

Compare the features between the Cisco phones

Factory Reset an Algo 8301 PA

Steps to factory reset an Algo 8301 PA.

Poly Edge E100 - Specification Sheet

This is a device specification sheet for the Poly Edge E100 device.

Yealink CP965 - Factory Reset Guide

Steps to factory reset the CP965 conference phone

Grandstream GXW 42xx - Factory Reset Guide

Steps to factory reset the Grandstream GXW 4200 series device.

Yealink CP965 - Specification Sheet

Specification Sheet for the Yealink CP965 conference phone.

Yealink TXX - Manage Local Directory

Add and remove contacts from the local directory of the Yealink T54W

Yealink CP935W - Wifi Setup

How to connect the CP935W to WiFi

Yealink CP965 - Wifi Setup

Steps to configure WiFi for the Yelaink CP965

Poly Conference Phone Comparison Sheet

Compare features of Poly Conference Phones.

Poly Trio - Factory Reset Guide

Steps to factory reset a Poly Trio conference phone.

Poly Edge E500 - Specification Sheet

Device specification sheet for the Poly Edge E500 device.

Yealink DD10K - Pair and Unpair Handsets

Steps to pair and unpair handsets to Yealink T54W and T57W desk phones with the DD10K.

Yealink CP935W - Change Modes

How to change between DECT and WiFi modes for the Yealink CP935W conference phone.

Poly CCX 500 Specification Sheet

Device specification sheet for the Poly VVX 500 device.

Nextiva X-8xx - Manage Local Directory

Add, edit, and delete local contacts on the Nextiva X-815, X-835, and X-885 devices.

Nextiva Phone - Set DNS Server

Configure the DNS server settings for the Nextiva X-885, X-835, or X-815 device.

Grandstream GXW 42xx - Firmware Guide

Guide to supported firmware for the GXW 4200 series devices.

Yealink CP965 - Pair Satellite Microphones

How to pair the CPW65 satellite microphone with the CP965 conference phone.

Grandstream GXW 42xx - IVR Menu

How to navigate and use the IVR menu for the GXW 4200 series ATA.

Nextiva X-658 - Quick Reference Guide

Guide on how to use some of the basic features on the X-658 deskset.

Poly - Screen Capture

Capture the screen on a Poly device through a browser.

Cisco CP Series - Manage Local Directory

Add, edit, and delete local contacts on the Cisco CP series phones.

Yealink DD10K - Operation Instructions

How to make calls on handsets paired to a desk phone with the Yealink DD10K

Poly - Change Base Profile

How to change the base profile on poly devices, allowing it to work on Nextiva services

Cisco Screen Capture

Use a web browser to see what is displayed on the screen of a Cisco phone

X-8XX Screen Capture

Use a web browser to see what is displayed on the screen of a Nextiva X-815, X-835, or X-885 phone

Yealink Conference Phone Comparison Sheet

Compare features of Yealink Conference Phones

Poly - ATA 402 Factory Reset Guide

How to factory reset the Poly ATA 402.

Yealink - Set DNS Server

Configure the DNS server address on most Yealink devices.

Cisco ATA - Indicators and Ports

Overview of the status lights and ports on the Cisco ATA.

Cisco CP 8865 Quick Reference Guide

Perform basic functions on the Cisco CP 8865 desk phone.

Phone Tutorials

Tutorial videos for select devices.