NEXT Desktop - Supervisor View
Article 000004200 · Updated Oct 2, 2026 · 7 views
Overview
This article explains how to access and use the Supervisor View in the NEXT Desktop App. All features and steps are the same as the web version of NEXT.
Refer to the following web KBAs for full details:
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NEXT Web - Supervisor - Summary — the Summary tab including widgets, Inbox Summary, In Queue Summary, Live Engagements Summary, and User Activity Summary.
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NEXT Web - Supervisor View - Monitoring — the Live Engagements tab including Engagement Preview, monitoring agents, joining calls, whispering, and sending collaboration messages.
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NEXT Web - Supervisor View - Activity & History — the Inbox Details, User Activity, and User History tabs.
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