NEXT Web - My Settings - Login and Security

Overview

This article explains how to manage your login and security settings in NEXT. It covers resetting your password and managing your Security PIN.

Before You Begin

• You must be signed in to NEXT with an active account.

• To access My Settings, click your avatar icon in the upper-right corner and select My Settings.

Accessing Login and Security

To access Login and Security, complete the following steps:

1. Click your avatar icon in the upper-right corner and select My Settings.

2. In the left-hand navigation panel, click Login and Security.

Resetting Your Password

NOTE: Reset your password here only if you know your current password. If you do not know your current password, use the Forgot Password option on the NEXT Sign In page instead.

To reset your password, complete the following steps:

1. In the left-hand navigation panel, click Login and Security.

2. Scroll to the Username & Password section.

3. Click Reset Password.

4. A pop-up notification appears at the bottom of the screen.

5. Go to the email address associated with your NEXT account.

6. Open the email and follow the instructions, clicking the Reset your password button included in the message.

NOTE: The password reset link expires after 24 hours.

Security PIN

The Security PIN is used to verify your identity when calling global support.

If no PIN has been set, No PIN set is displayed.

• Click the eye icon to reveal your current PIN.

• Click Edit PIN to edit your PIN.

Setting or Editing Your Security PIN

To set or edit your Security PIN, complete the following steps:

1. Click Edit PIN.

2. The Edit Security PIN window opens with the following message: A security PIN is used to verify your identity when calling global support.

3. Enter a 4-digit PIN in the PIN field.

4. Click Save.