NEXT - Settings - Communications & Preferences

Overview

This article explains how to manage your communication settings and preferences in the NEXT mobile app. It covers call recording, SMS auto replies, email signature, appearance, and theme settings.

Before You Begin

• You must be signed in to the NEXT mobile app.

• To access Settings, tap the avatar icon in the upper right corner of the screen.

Communication

To access Communication settings, complete the following steps:

1. Tap the avatar icon to open Settings.

2. Tap Communication.

The Communication page contains the following sections: Call Recording, SMS, and Email.

Call Recording

To automatically record calls when they begin, tap the Auto enable call recording toggle to enable it.

SMS

The SMS section allows you to configure automatic SMS replies.

Enabling Auto Replies

To enable auto replies, complete the following steps:

1. Tap Use Auto Reply.

2. On the Use Auto Reply screen, tap the Use Auto Reply toggle to enable it.

3. Type your auto reply message in the SMS Text Message field.

4. Tap the + sign in the Date Range field to set a date range for the auto reply:

   • Tap the calendar icon in the Start Date field to select the start date.

   • Tap the clock icon in the Start Time field to select the start time.

   • Tap the calendar icon in the End Date field to select the end date.

   • Tap the clock icon in the End Time field to select the end time.

5. Select when to send the auto reply — when receiving a text message, a missed call, or both.

6. Tap Save.

NOTE: If you leave without saving your changes, a pop-up window appears advising you have unsaved changes. Tap Continue Editing to go back, or Discard Changes to leave without saving.

Enabling After Hours Auto Replies

To enable after hours auto replies, complete the following steps:

1. Tap Use After Hours Auto Reply.

2. On the Use After Hours Auto Reply screen, tap the Use After Hours Auto Reply toggle to enable it.

3. Type your auto reply message in the SMS Text Message field.

4. Tap the + sign in the Business Hours field to set your business hours:

   • Tap the checkbox next to each day you want to set business hours for.

   • Tap the clock icon in the Start Time field to select the start time.

   • Tap the clock icon in the End Time field to select the end time.

   • Tap the green + icon to add more business hours for a day.

   • Tap the red X to remove business hours.

5. Select when to send the auto reply — when receiving a text message, a missed call, or both.

6. Tap Save.

NOTE: If you leave without saving your changes, a pop-up window appears advising you have unsaved changes. Tap Continue Editing to go back, or Discard Changes to leave without saving.

mail

The Email section allows you to create or customize your email signature.

To create or edit your email signature, complete the following steps:

1. Tap Signature.

2. Tap Create your signature.

3. Enter your email signature in the text box.

4. Tap Save.

NOTE: If you leave without saving your changes, a pop-up window appears advising you have unsaved changes. Tap Continue Editing to go back, or Discard Changes to leave without saving.

Preferences

To access Preferences, complete the following steps:

1. Tap the avatar icon to open Settings.

2. Tap Preferences.

Language

Tap the chevron icon next to the Language field and select your preferred language. The available options are:

• English

• Spanish

• French

• Portuguese

Theme

Tap the chevron icon next to the Theme field and select your preferred theme. The available options are:

• System default

• Light

• Light Warm

• Dark

• Dark Blue

The About screen displays the following:

• The current version of the app

• Terms — Nextiva's terms of service

• Privacy — Nextiva's privacy policy

• Licenses — App licenses

• Nextiva - AI Customer Experience Management Platform — A link to the Nextiva website