NEXT Web - My Settings - Prefences
Overview
This article explains how to manage your preferences in NEXT. It covers notification settings, sound and audio configuration, and appearance options.
Before You Begin
-
You must be signed in to NEXT with an active account.
-
To access My Settings, click your avatar icon in the upper-right corner and select My Settings.
Notifications
To access Notifications settings, in the left-hand navigation panel, click Notifications under Preferences.
Calling Notifications
Enable the Calling Notifications toggle to receive notifications for incoming calls.
Once enabled, the following options are available:
| Notification Option | Description |
| Sound | The notification alert sound for incoming calls. Click the drop-down arrow to select a sound and click Play to preview it. |
| Repeat until answered | When enabled, the notification sound continues playing until the message is accepted or declined. |
| Enable browser notifications | When enabled, notifications appear when using NEXT in a web browser. |
Live Chat
Enable the Live Chat Notifications toggle to receive notifications for incoming live chats.
Once enabled, the following options are available:
| Notification Option | Description |
| Sound | The notification alert sound for incoming live chats. Click the drop-down arrow to select a sound and click Play to preview it. |
| Repeat Until Answered | When enabled, the notification sound continues playing until the live chat is accepted or declined. |
| Browser Notifications |
When enabled, notifications appear when using NEXT in a web browser. |
Digital Messages
Enable the Digital Messages toggle to receive sound and alert notifications for live chat, SMS, and social messages.
Once enabled, the following options are available:
| Notification Option | Description |
| Sound | The notification alert sound for incoming digital messages. Click the drop-down arrow to select a sound and click Play to preview it. |
| Repeat until answered | When enabled, the notification sound continues playing until the message is accepted or declined. |
| Enable browser notifications | When enabled, notifications appear when using NEXT in a web browser. |
NOTE: If sound notifications are disabled, you will still receive notifications within NEXT for new communications, but no sound will play.
Sound & Audio
To access Sound & Audio settings, in the left-hand navigation panel, click Sound & Audio under Preferences.
The Sound & Audio settings allow you to configure the devices used during calls, including your microphone, speakers or headset, notification sounds, prompts, ringtone, and DTMF (keypad tone) output device.
Choose the desired devices and sound options from the dropdown menus. Changes are applied automatically.
Appearance
To access Appearance settings, in the left-hand navigation panel, click Appearance under Preferences.
General
| Field | Description |
|
App Language |
The display language of the NEXT app. Click the drop-down arrow to select your preferred language. The available options are: English, Spanish, French, Portuguese. |
Theme
Select your preferred theme for the NEXT app. The available options are:
-
Morning Light
-
Golden Glow
Shared Inbox Conversation Alignment
Select how conversations are displayed in the Shared Inbox. The available options are:
-
Left aligned — All Shared Inbox messages appear on the left in a streamlined layout.
-
Left & right aligned — Your Shared Inbox messages appear on the right and others on the left, for a chat-style experience.
Ask NextIQ
Select how Ask NextIQ appears when opened from the top bar. The available options are:
-
Dock — Ask NextIQ opens as a docked panel.
-
Full Page — Ask NextIQ opens as a full page view.