NEXT Mobile - NextIQ Copilot - Using Copilot
Article 000004169 · Updated Oct 2, 2026 · 5 views
Overview
This article explains how to use NextIQ Copilot in the NEXT mobile app. It covers the primary capabilities available and how to interact with NextIQ Copilot to get the most out of it.
Before You Begin
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You must be signed in to the NEXT mobile app.
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To access NextIQ Copilot, tap the blue star icon.
What NextIQ Copilot Can Do
NextIQ Copilot is designed to assist with the following:
| Capability | Description |
| Data Summarization | Surfaces key metrics and KPI summaries directly into your workflows using structured data cards. |
| Operational Visibility | Aggregates and displays information about tickets, customer accounts, and contacts to help manage your inbox effectively. |
| Contextual Assistance | Parses technical or operational context to provide immediate answers, reducing the need for manual lookups. |
| Action Orchestration | Facilitates backend actions such as managing calls by surfacing pending tasks and ensuring all required information is gathered before execution. |
Using NextIQ Copilot
To interact with NextIQ Copilot, tap the text box in the center of the screen and type your question or request. NextIQ Copilot will respond based on your query and the context available in your NEXT environment. Clicking the pencil icon takes you back to the NextIQ Copilot screen.
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