Nextiva Contact Center - Release Notes - April 6, 2026

Bug Fixes

Looker Studio Reports Not Showing Data For Mondays

Description of Issue: An issue was identified in Nextiva Contact Center where customers observed that a Looker Studio report was not displaying data for Mondays. This occurred due to a discrepancy in how days of the week were interpreted in the system, which caused Monday data to be assigned to a different day.

Current Status and Resolution Description: Resolved: A change was made to Nextiva Contact Center in Looker Studio reports so the calendar day of the week and local time is caluculated and then the day is adjusted accordingly.

User Survey Report Not Showing Updated Workitem History When "survey-history" is enabled

Description of Issue: An issue was identified in Nextiva Contact Center, when users were able to modify a user survey section from the History once a workitem associated with a survey was dispositioned. After modifying, and running a User Survey Report, the information was not updated, the original user survey section displayed.

Current Status and Resolution Description: Resolved: A change was implemented in Nextiva Contact Center, so when users modify a user survey section from the History once a workitem associated with a survey is dispositioned. The correct information is displayed in a User Survey Report, when run.