Nextiva Contact Center - Release Notes - October 12, 2026

Bug Fixes

Audible Tone During Supervisor Listen-In 

Description of Issue: An issue was identified in Nextiva Contact Center where agents and callers could intermittently hear an audible tone when a supervisor joined an active call in listen-only mode. 

Current Status and Resolution Description: Resolved: A change was made to Nextiva Contact Center to ensure conference sound settings are applied before a supervisor is transferred into an active call in listen-only mode, addressing the timing issue that could cause an unexpected entry tone.