Nextiva Contact Center - Release Notes - May 29, 2026

New Features

Campaign Visibility Controls In Outbound Dial Pad

Description of Feature:  A change was made to Nextiva Contact Center, administrators can now control which outbound campaigns an agent can access and see when the agent opens the dial pad. This way, agents only access the campaigns assigned to them or their profile.

At the User Level:

NOTE: Anything set at the User level overrides what’s set at the User Profile level.

1. Login to NCC as an administrator.

2. Click the Options Menu icon.

3. In the “Search…” field, enter the word “User”.

4. Click the User icon.

5. Click on the user you want to limit outbound campaign access for.

6. Click the elipses (…) in the header.

7. Click Campaigns For Dial Pad.

8. Click the drop-down arrow in the Dial Pad Level field, the options are:

   1. Off

   2. Use profile setting

   3. User

9. Select User.

10. Click the file icon next to the Campaigns For Dial Pad field.

11. Click the checkboxes next to the campaign(s) you want to limit the user to in the Campaigns for Dial Pad window.

12. Click OK.

13. Click the Save icon in the upper right hand corner.

14. Have the user log out and back in again.

At the User Profile Level:

NOTE: Anything set at the User level overrides what’s set at the User Profile level.

1. Login to NCC as an administrator.

2. Click the Options Menu icon.

3. In the “Search…” field, enter the word “User Profile”.

4. Click the User Profile icon.

5. Click on the user profile you want to limit outbound campaign access for.

6. Click the elipses (…) in the header.

7. Click Campaigns For Dial Pad.

8. Click the file icon next to the Campaigns For Dial Pad field

9. Click the checkboxes next to the campaign(s) you want to limit the user profile to in the Campaigns for Dial Pad window.

10. Click OK.

11. Click the Save icon in the upper right hand corner.

12. Have the user(s) log out and back in again.

Product Enhancements

Update To Move To Panel Component

Description of Enhancement:  An enhancement was made to Nextiva Contact Center to the Move to Panel survey action to support dynamic variable names using JavaScript-style expressions. This allows variable names and values to be determined at runtime based on work item or survey data, with fallback defaults when specific data is not available.

Bug Fixes

Workitem Showing 4h 42m Duration But Actual Duration Was 7m 39s

Description of Issue: An issue was identified in Nextiva Contact Center where workitem durations could be reported incorrectly for workitems that used extended after-call workflows. In some cases, the reported duration was longer than the actual interaction duration, depending on how long the after-call workflow remained active. 

Current Status and Resolution Description: Resolved:  A change was made to Nextiva Contact Center, to ensure work item completion times are recorded accurately during extended after-call workflows.