Nextiva Contact Center - Release Notes - August 10, 2026

Product Enhancements

Expanded Cloud9 Appointment Status Support

Description of Enhancement: An enhancement was made to Nextiva Contact Center to expand appointment status mapping for Cloud9 appointment synchronization. The Cloud9 statuses Re-Scheduled and Canceled are now mapped to the corresponding Rescheduled and Cancelled appointment statuses. Existing appointment status mappings remain unchanged. 

Healthcare Patient and Appointment Data Processing Enhancements 

Description of Enhancement: An enhancement was made to Nextiva Contact Center to update patient and appointment data processing for healthcare integrations. Phone numbers from incremental patient synchronization are now normalized using the same formatting as bulk synchronization. Appointment and Schedule View data retrieval was also updated to remove unnecessary field expansions, reducing appointment fetch latency. Patient and practitioner identifiers in appointment responses, and facility identifiers in Schedule View responses, are now returned as ID values rather than expanded objects.