Nextiva Contact Center - Release Notes - May 6, 2026

New Features

Set Different Call Recording Retentions By Campaign

Description of Feature:  A change was made to Nextiva Contact Center, the retention time for call recordings can be different for different campaigns. 

Steps to Enable:

1. Login to NCC as an administrator.

2. Click the Options Menu icon.

3. In the “Search…” field, enter the word “Campaign”.

4. Click the Campaign icon.

5. Click on the campaign you want to set a retention time for, regarding the call recordings.

6. Click the elipses (…) in the header.

7. Click Recording deletion policy.

8. Click the Enable Recording Deletion toggle button.

9. Click the drop-down arrow in the Recording Retention Days field.

10. Select how long you want to retain the recordings for. The options are:

    1. 30 days

    2. 45 days

    3. 60 days

    4. 90 days

    5. 180 days

    6. 1 year

    7. 2 years

    8. 5 years

11. Click the Save icon in the upper right hand corner.