Nextiva Contact Center - Release Notes - Apr 10, 2026
Product Enhancements
Enter Key Submit Functionality For Survey Input Fields
Description of Enhancement: An enhancement was made to Nextiva Contact Center, survey input fields can now trigger action buttons when a user presses the Enter key. This enables keyboard-based form submission instead of mouse interaction.
Bug Fixes
Screen Layout Issues In Customer Websites and Mobile Devices in Survey / Chat
Description of Issue: An issue was identified in Nextiva Contact Center, where the chat window didn’t occupy the whole screen when accessed on mobile devices.
Current Status and Resolution Description: Resolved: A change was implemented in Nextiva Contact Center, so the chat window for chats does occupy the whole screen on mobile devices.
Survey View Breaking When Opened Seperately In Mobile View
Description of Issue: An issue was identified in Nextiva Contact Center, when opening a chat-based survey via a URL on a mobile device, the page didn't display correctly, resulting in a broken or inconsistent view.
Current Status and Resolution Description: Resolved: A change was implemented in Nextiva Contact Center, so that when opening a chat-based survey via a URL on a mobile device, the page does display correctly and does not result in a broken or inconsistent view.
Voicemail Widget in the Home Tab Stops Playing Voicemail Messages
Description of Issue: An issue was identified in Nextiva Contact Center, when playing a voicemail in the Voicemail widget may have stopped before the message finished. This occurred intermittently and was not related to the voicemail recording itself, but to the player resetting during playback, which interrupted the audio.
Current Status and Resolution Description: Resolved: A change was implemented in Nextiva Contact Center, so that when playing a voicemail in the Voicemail widget, the entire message is played, and the player is not reset during playback.
Multi-Screen Recording Failures
Description of Issue: An issue was identified in Nextiva Contact Center, where users using multi-screen recording experienced missing or incomplete screen recordings after transitioning to nextiva.thrio.io. Only the first call after logging in was successfully recorded, while subsequent recordings were missing. In some cases, recordings were available but had no audio.
Current Status and Resolution Description: Resolved: A change was implemented in Nextiva Contact Center, so when users use multi-screen recording, users have all screen recordings and all audio.
Multi-Panel Chat Surveys: Second Panels Render With Incorrect Dimensions In Desktop View
Description of Issue: An issue was identified in Nextiva Contact Center, when using a chat survey that contains multiple panels, the second panel sometimes moved to the top of the UI with the incorrect dimensions. This was due to the survey component not updating to inherit the survey’s dimensions when the second panel has no configured dimensions. The remaining panels were not affected.
Current Status and Resolution Description: Resolved: A change was implemented in Nextiva Contact Center, in a chat survey with multiple components, the second panel with no configrued dimensions inherits the survey’s dimenstions. This prevents the second survey panel from being moved to the top of the UI with incorrect dimensions.