Nextiva Contact Center - Release Notes - September 3, 2026

New Features

Stop Playback Workflow Action 

Description of Feature: A change was made to Nextiva Contact Center to introduce a new Stop Play workflow action for voice workflows. This action allows workflow designers to stop audio playback that is currently in progress, enabling playback to be interrupted immediately when a workflow transitions to another action or state. 

Product Enhancements

Named User Billing Grace Period

Description of Enhancement: An enhancement was made to Nextiva Contact Center to introduce a configurable grace period for named-user billing. Named users deleted within the configured grace period after creation are excluded from the named-user invoice count. The default grace period is 30 minutes, and a tenant-specific grace period can be configured to override the default.