Nextiva Contact Center - Release Notes - June 24, 2026

Product Enhancements

Enhanced Agent Status Synchronization with Assembled 

Description of Enhancement:  An enhancement was made to Nextiva Contact Center to improve synchronization of agent statuses with Assembled. Agent statuses are now sent directly to Assembled rather than being limited to a predefined set of mapped status values. This enhancement allows custom agent statuses created in NCC to be synchronized with Assembled in addition to standard statuses. 

Improved Abandoned Call Status Synchronization with Assembled 

Description of Enhancement:  An enhancement was made to Nextiva Contact Center to improve conversation status synchronization with Assembled. Work items with a queue exit reason of dropped are now synchronized to Assembled with a status of abandoned. Other work item status mappings remain unchanged.