Nextiva Contact Center - Release Notes - Dec 17, 2025

New Features

Do Not Call (DNO) Feature for Dialing in NCC

• Description of Feature: A change was made to Nextiva Contact Center, if attempting to place an outbound call from a campaign using DNO-listed Caller ID, the call will be blocked and the following pop-up message will now appear:
  “Call failed due to DNO. Please contact your system administrator.”

• The same blocking behavior and pop-up message have been applied for Progressive Dialing. For Predictive Dialing, calls using DNO numbers are blocked, and the system automatically marks the call result as Invalid.