Nextiva Contact Center - Release Notes - Feb 9, 2026

Bug Fixes

System Attempts to Bridge to Agent Leg that No Longer Exists

Description of Issue: An issue was identified in Nextiva Contact Center where an agent received a normal inbound call with working two-way audio and then hung up, correctly terminating the agent leg of the call. However, on a following inbound call, the system incorrectly attempted to connect to the agent leg from the previous, already-terminated call. This resulted in the agent answering the new call but experiencing no audio.

Current Status and Resolution Description: Resolved: A change was implemented in Nextiva Contact Center to ensure that when an agent hangs up an inbound call, the terminated agent leg is not reused. A new agent leg for following inbound calls, preventing the no-audio issue.