Nextiva Contact Center - Release Notes - June 1, 2026

New Features

Optional Additional Information In The Authorize CC And Process Payment Workflow Component

Description of Feature:  A change was made to Nextiva Contact Center, the Authorize CC and Process Payment Information workflow component can now include customer, billing, and order information in payment requests. When the Add Billing Info toggle button is enabled, the payment request can include order details, customer identifiers, email address, and billing information such as name, address, and phone number, in addition to standard payment data. Payment requests can also include a unique reference generated from the associated workitem ID, to prevent duplicates. 

Steps to Enable:

1. Login to NCC as an administrator.

2. Click the Options Menu icon.

3. In the “Search…” field, enter the word “Workflow”.

4. Click the Workflow icon.

5. Click on a workflow that uses the Authorize CC and Process Payment Information workflow component where more information for the payment requests is needed.

6. Click Workflow.

7. Navigate to the state where the Authorize CC and Process Payment Information workflow component is.

8. Click the Authorize CC and Process Payment Information workflow component.

9. Click the configuration to the window and scroll down.

10. Click the Add Billing Info toggle.

11. Enter the information in the required fields, the options are:

    1. Email

    2. Phone

    3. First Name

    4. Last Name

    5. Address

    6. Address Line 2

    7. City

    8. State

    9. Country

Bug Fixes

Enable Call Disconnect Beep Not Working

Description of Issue: An issue was identified in Nextiva Contact Center where the Enable Call Disconnect Beep setting did not consistently play the disconnect tone when calls ended. In some scenarios, the disconnect beep was only triggered after the WebRTC connection was manually disconnected, rather than automatically when the call itself ended. This behavior impacted both manual outbound and inbound queue calls. 

Current Status and Resolution Description: Resolved:  A change was made to Nextiva Contact Center to improve disconnect beep handling for WebRTC-based calls. The disconnect tone now plays correctly when a call ends, regardless of whether the WebRTC connection is manually or automatically disconnected.