Nextiva Contact Center - Release Notes - June 8, 2026

Product Enhancements

Enhanced Visibility Into Progressive Dialer Lead Availability

Description of Enhancement:  An enhancement was made to Nextiva Contact Center to the progressive dialer, to provide greater visibility into lead availability across campaigns and lists. There is a new API endpoint, /progressive/api/progressive/campaign/{campaignId}/{listId}, that retrieves lead data currently available in the dialer. Additional updates enable lead information to be retrieved across progressive dialer services, providing access to lead data regardless of where it is currently being processed. 

Expanded Outbound List Query Support For Time-To-Call-Data

Description of Enhancement:  An enhancement was made to Nextiva Contact Center to extend outbound list query support for time-to-call data. New query variables, including allListsTime, activeListsTime, and filterListsTime, were added to enable reporting and analytics across time-to-call tables in the same way that base lead and results tables are currently supported. This enhancement allows time-based lead data to be queried across multiple outbound lists and expands the reporting capabilities available for outbound dialing workflows. 

Bug Fixes

Dashboard Issues/Discrepancies

Description of Issue: An issue was identified in Nextiva Contact Center where dashboard reports could occasionally display outdated or inconsistent data. This occurred under certain system conditions and could result in discrepancies between dashboard information and the most current activity data. 

Current Status and Resolution Description: Resolved:  A change was made to Nextiva Contact Center, to ensure dashboard data is refreshed more consistently and accurately.