Nextiva Contact Center - Release Notes - July 13, 2026

Product Enhancements

Simplified Google Generative AI Service Configuration 

Description of Enhancement:  An enhancement was made to Nextiva Contact Center, to simplify configuration of Google Generative AI services. Required service parameters are now populated automatically, allowing administrators to configure the integration by providing only the AI prompt in the context field. 

Permission-Based Access for Call Recording Controls 

Description of Enhancement:  An enhancement was made to Nextiva Contact Center to introduce permission-based visibility for call recording controls. The Start Recording and Stop Recording controls are now displayed only for users with the callcontrol-recording permission. Existing recording eligibility checks remain unchanged and continue to determine when recording actions are available. 

Bug Fixes

Improved Duplicate Lead Detection During Lead Loading 

Description of Issue: An issue was identified in Nextiva Contact Center where loading leads with duplicate phone numbers could cause both leads to be marked as duplicates. As a result, affected leads were not available for calling. 

Current Status and Resolution Description: Resolved: A change was made to Nextiva Contact Center to improve duplicate lead detection during lead loading. Leads that are already identified as duplicates are now excluded from subsequent duplicate evaluation, ensuring duplicate status is applied correctly and eligible leads remain available for calling.