Nextiva Contact Center - Release Notes - Feb 16, 2026

Bug Fixes

Incorrect Lead Prioritization After Refreshing Leads

Description of Issue: An issue was identified in Nextiva Contact Center where after refreshing after refreshing leads every 30 minutes, leads with the lowest configured priority were presented when there were higher priority leads available.

Current Status and Resolution Description: Resolved: A change was implemented in Nextiva Contact Center to ensure that higher priority leads are presented first and that leads with the lowest configured priority only appear as callbacks, or when there are no higher priority leads available after refreshing leads every 30 minutes.

Inability To Save -X Header Variables In Workflows

Description of Issue: An issue was identified in Nextiva Contact Center, when sending information from NEXT to NCC in the SIP header, the information couldn’t be saved in a variable from the workflow.

Current Status and Resolution Description: Resolved: A change was implemented in Nextiva Contact Center, so when sending from NEXT to NCC in the SIP header, the information can be saved in a variable from the workflow.