Nextiva Contact Center - Release Notes - Jan 20, 2026

Bug Fixes

DTMF Not Working On Three Way Calls

Description of Issue: An issue was found in Nextiva Contact Center, where a PSTN userr contacted a WebRTC agent, either via a queue or a direct call. The WebRTC agent then dialed an IVR number, and agent-to-IVR DTMF functioned correctly. However, after the agent conferenced all call legs together, DTMF input from the PSTN user was not passed to the IVR when the PSTN leg and the agent leg were hosted on different FreeSWITCH servers

Current Status and Resolution Description: Resolved: A change was made to Nextiva Contact Center, so that when a PSTN user calls a WebRTC agent via a queue or direct call), the agent dials an IVR number, and all call legs are conferenced together, DTMF input from the PSTN caller is correctly passed to the IVR even when the PSTN leg and agent leg are on different FreeSWITCH servers. 

Transcription Not Displaying in the Recording Object

Description of Issue: An issue was found in Nextiva Contact Center, where transcriptions were not displaying in the Recording object for campaigns with transcription enabled. Transcriptions only displayed in the history of the phone workitem.

Current Status and Resolution Description: Resolved: A change was made to Nextiva Contact Center, so that transcriptions do display in the Recording object for campaigns with transcription enabled, as well as the history of the phone workitem.