Nextiva Contact Center - Release Notes - June 30, 2026

Product Enhancements

Enhanced Payment Processing for Telephone Orders 

Description of Enhancement:  An enhancement was made to Nextiva Contact Center to enhance payment processing through Hyperswitch by including the payment_channel: telephone_order parameter in payment requests for telephone order transactions. The system now also stores the complete Hyperswitch response payload for both successful and failed transactions, ensuring transaction information, including the transaction_id, is available for auditing, debugging, and state management.