Nextiva Contact Center - Release Notes - October 29, 2026

Product Enhancements

Default Agent Profile Settings for Okta User Creation 

Description of Enhancement: An enhancement was made to Nextiva Contact Center to automatically apply Use Profile Setting as the default for selected agent configuration options when new users are created through Okta SSO Just-in-Time provisioning. These defaults apply only when the corresponding settings are not explicitly provided during user creation. Existing user configurations remain unchanged. 

Bug Fixes

Supervisor Dashboard Refresh 

Description of Issue: An issue was identified in Nextiva Contact Center where supervisor dashboards could stop refreshing when the associated session authentication token expired or was revoked. The system continued using an invalid token, preventing dashboard statistics from updating. 

Current Status and Resolution Description: Resolved: A change was made to Nextiva Contact Center to correct authentication token handling during supervisor dashboard statistics retrieval. The updated process refreshes authentication tokens when needed and includes safeguards for handling invalid tokens and terminated sessions.